Who Wants to Be a Customer Experience Champion? A Game Show Experience

Matthew Bratsis
Matthew Bratsis
Vice President of Contractor Services, EGIA
Believe it or not, most negative reviews have little or nothing to do with the quality of your equipment or installation. Your customer experience is happening whether you choose to participate or not and, for better or worse, affordability is an enormous factor; it will differentiate your company from your competitors and have a significant impact on your customers’ perception of your service. That means that offering the right payment solutions has the potential to turn a so-so review into a five-star experience.

Join experts from OPTIMUS Financing and other industry-leading finance companies in this exciting, informative and interactive game show environment that will show you how to create an unforgettable customer experience using payment solutions! Audience members will participate alongside key partners for the opportunity to win prizes and rewards, all while learning the most proven financing strategies implemented by successful companies and the most common pitfalls to avoid in order to build a game-changing customer experience.

In this session, you will learn:
  • How to avoid the most common mistakes contractors make utilizing payment solutions
  • The 5 most important factors contractors must incorporate into their customer experience
  • How to increase profits and subsidize your business by simply using commercial lending
  • The powerful benefits and dangerous pitfalls of the top used finance plans
  • And more!